MC
Maxine C
1 reviews | Active since Apr 2015
20 May 2015, 08:37
STILL Waiting for MTN feedback on Breach of Contra
I am still waiting for feedback on my cancellation. Phoned in few weeks back and the lady said she sent a request though, someone will phone me back in 48 hours. I am still waiting. The feedback from MTN on hellopeter states that my request has been sent to the correct department and is marked as urgent (Req:***) still no feedback. I have now gone to the consumer commissioner for help because MTN has given me no assistance or help me in any way to cancel my contact.
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MTN South Africa's replyOfficial
25 May 2015, 14:11Hello Maxine Claassen,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I'm sure that the run-around is frustrating. I do pick up that your contracts both finish in 2016, one in September and the other in October. If cancellation is done prior to that there will be early termination charges being app****. Do write back to us if you would like to have the amount for cancellation given to you.
Also do note that I do pick up on your account that credits have been passed and should show on your next invoice.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I'm sure that the run-around is frustrating. I do pick up that your contracts both finish in 2016, one in September and the other in October. If cancellation is done prior to that there will be early termination charges being app****. Do write back to us if you would like to have the amount for cancellation given to you.
Also do note that I do pick up on your account that credits have been passed and should show on your next invoice.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply25 May 2015, 14:11
Official
Hello Maxine Claassen,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I'm sure that the run-around is frustrating. I do pick up that your contracts both finish in 2016, one in September and the other in October. If cancellation is done prior to that there will be early termination charges being app****. Do write back to us if you would like to have the amount for cancellation given to you.
Also do note that I do pick up on your account that credits have been passed and should show on your next invoice.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I'm sure that the run-around is frustrating. I do pick up that your contracts both finish in 2016, one in September and the other in October. If cancellation is done prior to that there will be early termination charges being app****. Do write back to us if you would like to have the amount for cancellation given to you.
Also do note that I do pick up on your account that credits have been passed and should show on your next invoice.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***