1 reviews | Active since Feb 2016
still waiting for how much it will cost me to get ride of mnt
<p>i complained last week becase mtn stuffed up my profile last week on their network, i was without service for 4 days, this was the second time this. year the previous time it was 8 days. </p> <p>so the simple question was how much will it cost me to cancle my two contracts. the useless staff at their helpless hesk told me i would get the amount on wensday. that did not happen. the new date was friday, that also did not happen. </p> <p> </p> <p>So mtn can somebody please tell me how much it will cost me to cancel my two accounts as me as busniness person simply cant afford to stay on your useless network</p> <p> </p> <p>Please note that i was a customer at mtn for more than 20 years. not that anyone at mtn care about that.</p> <p> </p> <p>And please note that your useless excuses does not work anymore. The fact that your hep desk are useless because you have outsourced it cant be used as an excuse. </p> <p> </p> <p>Also mtn has the the mentality to blame different departments. i have tried to explain to even the person that handled my hello peter complaint that i have a contract with mtn, i pay mtn and i expect a service from mtn. I do not want to hear how you blame the network department for bad service. </p> <p> </p> <p>Can somebody at mtn the most useless company in south africa please tell me how much it will cost to cancel my 2 mtn contracts. please note that the only reason why i want to cancel the contarcts is because of no service. this is actually contract break from mtn side</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the Retentions Division to assist and provide information on cancellation on both lines. A notification will be sent on Monday to advise and complete request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the Retentions Division to assist and provide information on cancellation on both lines. A notification will be sent on Monday to advise and complete request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
