AS
Ayanda S
1 reviews | Active since Sept 2015
07 Sept 2015, 09:32
STILL WAITING FOR FOR SIM SWAP AFTER 35hrs
I had my phone ****** on Friday the 4th and bought a new phone the following day when i got home i called MTN at exactly 7:00pm to do a sim swap.... 35hrs later i am still waiting for it to get activated, i have called 6times to get it sorted.. not sure what to do now. i am very dissapointed and irritated by the service.
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MTN South Africa's replyOfficial
17 Sept 2015, 09:41Hello Ayanda Sambo,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our system it indicates that the sim swap was done and your sim is currently active.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our system it indicates that the sim swap was done and your sim is currently active.
Regards
Rajesh
REQ:***
MTN South Africa's reply17 Sept 2015, 09:41
Official
Hello Ayanda Sambo,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our system it indicates that the sim swap was done and your sim is currently active.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our system it indicates that the sim swap was done and your sim is currently active.
Regards
Rajesh
REQ:***