Still waiting for feedback

<p>On 3rd May I logged a review as I am facing huge frustration in migrating my data number to prepaid.</p> <p>I received the following response however when I received the call the agent said thay had no record of the contract. I asked him to trace it through the requast and reference numbers and , yes I am still waiting. </p> <p>My only option now is to cancelmy debit order so that they can not debit for a contact which has ended. This may be the only way to get a response and resolution on what should be an easy and fresuent request!!</p> <p> </p> <p>Thank you for your post.</p> <p> We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.</p> <p> We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.</p> <p> We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.</p> <p>warm regards</p> <p>mike</p> <p>Complaints Management Team<br />Reference Number: ********** 8</p>