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<p>Please refer to my previous Hellopeter complaint dated 25 October 2016 to which Itumeleng responded with a ******* answer (REQ : ********** ). Please also refer to case numbers: ********** 8, ********** 3 and ********** 9. You can also look at my complaints on your Facebook page. </p> <p>I expect someone to contact me telephonically with a resolution to my problem and an amendment to my acccount or I will be cancelling my contract and I will NOT be paying a cancellation fee as you are not providing the service agreed to.</p> <p>Sick and tired of MTN. </p>
Thank you for your feedback.
We apologize for any inconvenience incurred.
Provisioned on the 12-09-2016 with 500MB + 125Mb (Promo)
And also note that 300MB was provisioned on the 12-09-2016
These makes a total of 925MB and note that this was done before the purchase of the 50MB and the 3GB.
From the 12-09-2016 until the 20-09-2016 the usage was 1325.85MB and no charges incurred as the usage was depleting from the inclusive bundle
From the 22-09-2016 until the 27-09-2016
795.80MB was used and the usage was incurring charge as the 3GB and the 50MB was only purchased on the 28-09-206 hence there were no charges after it was provisioned. Please see the attach itemized billing report sent to you via customer care.
The billing for data charges are correct. The information received from Itumeleng is correct. The billing charges was before the 3GB and the 50MB was loaded.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your feedback.
We apologize for any inconvenience incurred.
Provisioned on the 12-09-2016 with 500MB + 125Mb (Promo)
And also note that 300MB was provisioned on the 12-09-2016
These makes a total of 925MB and note that this was done before the purchase of the 50MB and the 3GB.
From the 12-09-2016 until the 20-09-2016 the usage was 1325.85MB and no charges incurred as the usage was depleting from the inclusive bundle
From the 22-09-2016 until the 27-09-2016
795.80MB was used and the usage was incurring charge as the 3GB and the 50MB was only purchased on the 28-09-206 hence there were no charges after it was provisioned. Please see the attach itemized billing report sent to you via customer care.
The billing for data charges are correct. The information received from Itumeleng is correct. The billing charges was before the 3GB and the 50MB was loaded.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Alice,
Per my invoice and my MTN active account, the 3GB data bundle was purchased on 12 September 2016. Therefore your explanation is not satisfactory and does not resolve my issue.
Amend my account.
Alice,
Per my invoice and my MTN active account, the 3GB data bundle was purchased on 12 September 2016. Therefore your explanation is not satisfactory and does not resolve my issue.
Amend my account.