1 reviews | Active since Jul 2010
still waiting for feedback
<p>i am still waiting for feedback from mtn last week a lady phoned me but missed her call,then i phoned the call centre and spoke to a supervisor who advise to guive me feedback last week sa****ay . i just want a clear explanation and my money back .mtn rep**** requesting my phone number but it is on this profilehere again ***</p>
Good Day Nad2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that My MTNChoice package offers the ability to recharge at any time and the flexibility to spend out of your Usage Limit. Please note that Internationals calls made do not deplete from your contract allocated minutes, Internationals calls made are charged directly to your account usage limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Nad2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that My MTNChoice package offers the ability to recharge at any time and the flexibility to spend out of your Usage Limit. Please note that Internationals calls made do not deplete from your contract allocated minutes, Internationals calls made are charged directly to your account usage limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Hi ,
a supervisor checked into this and my airtime was used and not the monthly limit , first this limit I took it because I needed it to allow me to buy bundles then I have always bought airtime and had airtime at the time I made the international calls so this is clear ilwhy will you charge me when I bought airtime ? I wasn't using the contract munites so you need to come up with a better explanation or am cancelling my contract with you
Hi ,
a supervisor checked into this and my airtime was used and not the monthly limit , first this limit I took it because I needed it to allow me to buy bundles then I have always bought airtime and had airtime at the time I made the international calls so this is clear ilwhy will you charge me when I bought airtime ? I wasn't using the contract munites so you need to come up with a better explanation or am cancelling my contract with you