TM
Thulisile M
1 reviews | Active since May 2014
22 Dec 2015, 16:24
Still Waiting for feedback 3 months later
Following my last query, Rajesh from MTN promised that the issue at hand will be escalated and get feedback but it is so surprising that I am still waiting for that feedback even to date since the response on 14 September 2015. I even contacted MTN collections department but no one ever responds. I just wonder why should MTN be harassing me like this. All I want is my name to be cleared from from their collection agent MBD as I do not owe them anything. <br> <br> I can not be made to suffer at the expense of MTN's negligent staff. Please resolve my case period!
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MTN South Africa's replyOfficial
24 Dec 2015, 12:16Hello Thuliejay,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply24 Dec 2015, 12:16
Official
Hello Thuliejay,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***