Still waiting for Debit to go off ?

debit never went thru on the 1st , call on 5th to find out and was about that R600 ... something was debited and it failed when I ask consultant why so much amount he advised me that they charged me twice for upgrade but he will sort that out now I need to pay R530... something still ask for break down he was unable to provide . I advise him to debit the money on the 7th Monday . Money still not debited from my account ?<br> <br> can someone tell me what the problem is as I do not want my line to be cut for stupid reason ? <br> <br> on top of that the statements they sent me on the 17th belongs to a different client ? really MTN <br> <br> how can you be so careless with our personal details ?