KS
Keshnee S
1 reviews | Active since Jul 2013
28 Feb 2016, 16:54
Still waiting for call and data
I complained last week about my data not being loaded as per contract ( for 2 months) As per response from MTN which I appreciate , I faxed through the contract . As an extra measure I also took the contract to the store where I signed up. There too, a request was logged. In the mean time I had to convert points to data, as this process is taking so long. <br> PLEASE LOAD THE DATA FOR JANUARY AND FEBRUARY.
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MTN South Africa's replyOfficial
29 Feb 2016, 15:13Hello SarveshS,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the system shows that you were provisioned with data for the past 2 months. Your number is provisioned with 50 minutes plus 100 SMS bundle and 300MB bundle on the 11th of each month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the system shows that you were provisioned with data for the past 2 months. Your number is provisioned with 50 minutes plus 100 SMS bundle and 300MB bundle on the 11th of each month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Feb 2016, 15:13
Official
Hello SarveshS,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the system shows that you were provisioned with data for the past 2 months. Your number is provisioned with 50 minutes plus 100 SMS bundle and 300MB bundle on the 11th of each month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the system shows that you were provisioned with data for the past 2 months. Your number is provisioned with 50 minutes plus 100 SMS bundle and 300MB bundle on the 11th of each month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,