STILL waiting for Black Friday deal!

I'm still waiting for my Black Friday upgrade to be fulfilled......now February! Dealing with MTN themselves is IMPOSSIBLE as one is shifted from one department to another. I eventually managed to get some answers via Mondo, but the story every week remains "no stock of the Galaxy Watch Active", yet when I search, there are plenty of stock on offer. On top of it, if one emails their Customer Services or escalate to Complaints (the only way to contact them) they don't even have the courtesy to reply, never mind resolve a query!