1 reviews | Active since Oct 2015
Still waiting for billing issue to be resolved
Referring to the message below sent from MTN on the 28 October 2015, REQ:***. I have not heard any feedback from MTN yet regarding this issue. What is the delay??? I am really disappointed with the service from MTN and am seriously contemplating on switching to another network if things carry on like this. <br> <br> Supplier response<br> <br> Hello Calvinre,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.<br> <br> Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback and a way forward.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards,<br> Ayanda<br> REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
Thank you for your time on line.
Our system reflect that the usage limit has only been set up on the 23-9-2015, the charges for the extra data usage in August month is due to no usage limit set up from the time of the upgrade done with the MTN stores. The system will reflect if any service has been added or removed from the account. We do not pick up that the usage limit has been set up in April month or removed.
As per the online discussion we have offered to you the 50% credit, you need to go back to the store and ask them to show you the proof that the usage limit has been set up. The sim history will reflect this as SUL. The credit will reflect in 5 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
Thank you for your time on line.
Our system reflect that the usage limit has only been set up on the 23-9-2015, the charges for the extra data usage in August month is due to no usage limit set up from the time of the upgrade done with the MTN stores. The system will reflect if any service has been added or removed from the account. We do not pick up that the usage limit has been set up in April month or removed.
As per the online discussion we have offered to you the 50% credit, you need to go back to the store and ask them to show you the proof that the usage limit has been set up. The sim history will reflect this as SUL. The credit will reflect in 5 working days.
Kind Regards,
Alice van der Merwe
***