MB
Muriel B
1 reviews | Active since May 2014
12 Nov 2015, 10:11
STill waiting for APPALING customer service
Still waiting for someone to get back to me and sort out the complaint....<br> <br> Good day [Email Removed]<br> <br> Thank you for emailing Customer Care.<br> <br> We sincerely apologize for any inconvenience you may have experienced with our service.<br> <br> Kindly be advised to specify your query for us so that we be able to further assist you.<br> <br> We look forward to being of service to you in the future.<br> <br> Kind Regards,<br> Itumeleng Mokgathu <br> Customer Services<br> MTN SA<br> <br> You can now text your query to us! Simply SMS 44303<br> <br> Reference Number: ***2
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Nov 2015, 13:18Hello brinkmu,
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to call , on voicemail;
We do pick up that you have requested for the credit limit to be increased to R5020.00 the credit management declined this due to the account reflect outstanding balance.
The credit for R245 for late cancellation for cell number *** will be passed to the account. Note that cell *** is on open line and no usage limit has been set up. Once you have used up the 500MB received with the package the system will charge the account for any extra data usage or calls done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to call , on voicemail;
We do pick up that you have requested for the credit limit to be increased to R5020.00 the credit management declined this due to the account reflect outstanding balance.
The credit for R245 for late cancellation for cell number *** will be passed to the account. Note that cell *** is on open line and no usage limit has been set up. Once you have used up the 500MB received with the package the system will charge the account for any extra data usage or calls done.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply13 Nov 2015, 13:18
Official
Hello brinkmu,
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to call , on voicemail;
We do pick up that you have requested for the credit limit to be increased to R5020.00 the credit management declined this due to the account reflect outstanding balance.
The credit for R245 for late cancellation for cell number *** will be passed to the account. Note that cell *** is on open line and no usage limit has been set up. Once you have used up the 500MB received with the package the system will charge the account for any extra data usage or calls done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to call , on voicemail;
We do pick up that you have requested for the credit limit to be increased to R5020.00 the credit management declined this due to the account reflect outstanding balance.
The credit for R245 for late cancellation for cell number *** will be passed to the account. Note that cell *** is on open line and no usage limit has been set up. Once you have used up the 500MB received with the package the system will charge the account for any extra data usage or calls done.
Kind Regards,
Alice van der Merwe
***