Still waiting for an upgrade 5 months later

My wife app**** for her upgrade in August 2017.

All documentation was provided and a request was submitted by MTN Herm**** personnel for the new iPhone 8. Staff advised us that they would send an sms or call as soon as the new phone arrived.

We went back a month later to query the state of the upgrade to be advised that there was no record of the application.

New paperwork was provided and the same response was given to call or sms on receipt of the phone.

In the interim, the MTN office has moved to the new mall. When asked if there was any news of the upgrade, we were advised that there was no paperwork or information regarding the application....again.

We have subsequently provided paperwork with a promise from the staff to advise within 24 hours what the status of the upgrade is and the receipt of a suitable phone.

I have sent emails requesting feedback with one response. The staff will respond to paperwork issues but not queries regarding the status of the upgrade and phone.

Now we cannot get any response from the registered telephone number either ( ********** ).

My wife has been with MTN since 1996 and this is the worst service she has received in all this time.