AS
Ayesha S
1 reviews | Active since Mar 2009
13 May 2015, 08:44
STILL WAITING FOR A REPONSE !!!
Hi<br> Please may i have feedback on the query below: ( Charles Was Humbly assisting)<br> Hello ayesha1,<br> <br> Thank you for bringing this to our attention. <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.<br> Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.<br> <br> Regards,<br> Charles.<br>
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 15:10Hello ayesha1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply14 May 2015, 15:10
Official
Hello ayesha1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***