GM
Gosekwang M

1 reviews | Active since Oct 2015

19 Aug 2016, 09:23

STILL WAITING FOR A REFUND A MONTH LATER

<p>I have been waiting for MTN to refund me. Apparently the request was logged on the 19th of July and I was advised it would take about three weeks.</p> <p>I sent an email to enquire and have not received any reponse</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply24 Aug 2016, 14:06
Official

Good day Gosekwang

Thank you for your post.

Please accept our apologies for any inconvenience experienced

As per our conversation earlier, we will await your email so that we can escalate the matter to the relevant functional unit for resolution.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********

GM
Gosekwang M's update19 Dec 2016, 15:54
Reviewer Update

Hi

The phone was not repaired.

Kindly forward me a copy of a booking form.