1 reviews | Active since Sept 2015
Still waiting for a phone i am paying for months later
An online application was done in the beginning of October 2017, and we are still waiting for the device to be delivered. Monthly charges are going off at the new rate as per the agreement of the upgrade however no device has been delivered and we are not able to contact anyone to confirm what is happening.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have checked the contract application status and it has been cancelled and reason is it was captured incorrectly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have checked the contract application status and it has been cancelled and reason is it was captured incorrectly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team