HB
Heidi B
1 reviews | Active since Jan 2015
02 Feb 2015, 08:43
Still Waiting for a follow up
I logged a complaint regarding MTN to which i received a response on the 21 January 2015 from TIM - the customer complaints manager assuring me that i would receive proper feedback regarding my query - in the response which was posted on Hello Peter, MTN also decided to announce my cell phone number - thank you for this as the number of prank calls i have received are alarming......<br> To date i have had no feedback or resolution on my account query but MTN was very quick to debit my account.<br> <br> The customer care service is disgusting and i will be taking this further. MTN needs to contact me in person and resolve this matter!
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MTN South Africa's replyOfficial
17 Feb 2015, 12:39Hello HeidiBartlett001,
We are truly sorry for the delayed response and for the inconvenience caused with your number being mentioned in error on the previous post.
We've now requested the number be removed from the post immediately and will be done shortly. We can confirm that our Billing Department has been experiencing a high influx of requests.
The request logged was dealt with and closed by our Billing Department. An SMS was sent to your number with the comments below as follows:
Good day, your MTNSP query reference: REQ:***. The query logged regarding data charges for ***, invoice dated 2015-01-10 are valid and billed correctly, therefore no credit due. Total amount of data used : 5249.95mb.(5249.95MB - 1024MB (allocation) = 4225.95MB x 29c = R1225.52).
All charges have been verified as correct according to Network .
Thank you. Billing Queries Department
Regards
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for the inconvenience caused with your number being mentioned in error on the previous post.
We've now requested the number be removed from the post immediately and will be done shortly. We can confirm that our Billing Department has been experiencing a high influx of requests.
The request logged was dealt with and closed by our Billing Department. An SMS was sent to your number with the comments below as follows:
Good day, your MTNSP query reference: REQ:***. The query logged regarding data charges for ***, invoice dated 2015-01-10 are valid and billed correctly, therefore no credit due. Total amount of data used : 5249.95mb.(5249.95MB - 1024MB (allocation) = 4225.95MB x 29c = R1225.52).
All charges have been verified as correct according to Network .
Thank you. Billing Queries Department
Regards
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Feb 2015, 12:39
Official
Hello HeidiBartlett001,
We are truly sorry for the delayed response and for the inconvenience caused with your number being mentioned in error on the previous post.
We've now requested the number be removed from the post immediately and will be done shortly. We can confirm that our Billing Department has been experiencing a high influx of requests.
The request logged was dealt with and closed by our Billing Department. An SMS was sent to your number with the comments below as follows:
Good day, your MTNSP query reference: REQ:***. The query logged regarding data charges for ***, invoice dated 2015-01-10 are valid and billed correctly, therefore no credit due. Total amount of data used : 5249.95mb.(5249.95MB - 1024MB (allocation) = 4225.95MB x 29c = R1225.52).
All charges have been verified as correct according to Network .
Thank you. Billing Queries Department
Regards
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for the inconvenience caused with your number being mentioned in error on the previous post.
We've now requested the number be removed from the post immediately and will be done shortly. We can confirm that our Billing Department has been experiencing a high influx of requests.
The request logged was dealt with and closed by our Billing Department. An SMS was sent to your number with the comments below as follows:
Good day, your MTNSP query reference: REQ:***. The query logged regarding data charges for ***, invoice dated 2015-01-10 are valid and billed correctly, therefore no credit due. Total amount of data used : 5249.95mb.(5249.95MB - 1024MB (allocation) = 4225.95MB x 29c = R1225.52).
All charges have been verified as correct according to Network .
Thank you. Billing Queries Department
Regards
MTN Complaints Management Team: REQ:***