1 reviews | Active since Jan 2020
Still waiting for a contract item to be repaired after 3 weeks.
On 12 December 2019 i handed in my laptop for repairs at MTN Plettenberg Bay, the laptop doesnt want to charge and the CD ROM wont open. Jamie assisted me and informed me that it will take roughly 3-4 weeks for it to be repaired and back at their store. I called later the same day to give them some more info an i was told by a lady that the courier company will fetch the laptop from them the following day, 13 December 2019. Today, 3 January 2020 (23 days after i handed the laptop in (3 weeks)) i called the MTN store to find out if they have any news on the progress of the repairs to the laptop. I was then told by Jamie that he doesn't know how long it will take because the courier company still has not fetched it from them to take it for the repairs. So how long do i have to wait for the laptop to actually be repaired? I paid my bill for the laptop on the 31st of december 2019. I havnt been able to use it for 23 days but i still paid the R380 for it, just to be told that it hasnt even left the store yet. This is unacceptable. I either want my laptop repaired or given a new one. This is disgusting. Telling a paying client that it will all be sorted out in about 3weeks then on the 3rd week find out it is still sitting in the store collecting dust
According to the store, my device has not reached the repair department yet because it is still at the store when i handed it in on the 12th December 2019.
I got a call from the area manager and she informed me that it will only be collected anytime from the 6th January 2020 to be sent to the repair department and then it still takes 3 weeks for them to assess and repair it.
So i am going to be wasting roughly 2 months, paying for a contract that i cant even use because nobody wants to do their damn job.
This is disgusting of MTN. I want my laptop repaired before the end of January 2020 or receive a new laptop. This is unacceptable. Very poor service delivery from MTN. I am seriously considering moving to a different network when my cellphone contract comes to an end in April 2020.
According to the store, my device has not reached the repair department yet because it is still at the store when i handed it in on the 12th December 2019.
I got a call from the area manager and she informed me that it will only be collected anytime from the 6th January 2020 to be sent to the repair department and then it still takes 3 weeks for them to assess and repair it.
So i am going to be wasting roughly 2 months, paying for a contract that i cant even use because nobody wants to do their damn job.
This is disgusting of MTN. I want my laptop repaired before the end of January 2020 or receive a new laptop. This is unacceptable. Very poor service delivery from MTN. I am seriously considering moving to a different network when my cellphone contract comes to an end in April 2020.