still waiting for a call

Item: MTN South Africa
Rating: 2
Author: Pearl M

I called mtn that was 3 to 4 months ago regarding network problems by my house, the network is very bad and I lose lots of important calls and msgs regarding this Damn network that works when it wants ,I wanna pay this contract before it end and no one is willing to really don't know what to do.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

25 Nov 2015, 10:54

Hello pearly@jlo,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. We sent you the Coverage form we need you to complete in order for us to escalate this matter to the Network Coverage department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

MTN South Africa's reply25 Nov 2015, 10:54

Official