1 reviews | Active since Jul 2011
Still waiting for 2 new contracts we app**** for
We app**** for 2 new MTN contracts for Iphone 8's. This was almost 3 weeks ago. First the contracts were approved but MTN cannot port the 2 numbers from Cell C. According to Cell C, MTN should put more effort into it. Then the sales consultant at the MTN store in BFN started all over and we still waiting. I cannot even phone myself. The following numbers just send you on a wild goose chase. ( ********** 000 / ********** 667 - ********** 091 - ********** 000). We only have the ref: TV ********** . Somewhere this thing got stuck and no one seems to be able to help us. We have not tried to phone or go to the store in the last week but the crazy thing is no one from MTN called us to say they still busy or to say sorry. NO FEEDBACK. NOTHING. Thanks
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Bloemfontein Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Bloemfontein Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team