1 reviews | Active since Nov 2017
Still waiting , False promises
After promising I would get delivery of upgrade phones on Monday , I am still waiting without even getting a call to say there is a problem and this is after arrangements were made that I was in office.l , What a waste of my time. MTN does not reply to emails and you stay on hold when trying to contact their helpdesk. I am in the office today and Friday , if the unit are not delivered by close of business Friday 3rd then I am cancelling these upgrades.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Best regards,