Still waiting

<p>I did an upgrade a week ago and I still haven’t received my phone. So today I decided to phone and find out if it is possible for me to pick my phone up at a branch that is close to me. I was told that if the branch had stock it would be possible for me to pick it up, but before I pick it up i need to cancel the upgrade with MTN DIRECT. So I phoned mtn direct and they tell me that there is only one person in the whole of mtn that can cancel my upgrade and his name is Joshua. I understand that the delivery for a new phone is 3-10 working days, the only issue is that i will be out of town tomorrow evening and the current phone that i am using is at its last days, but there was a possibility for mtn to look at their customers’ needs and help me get my new phone before I leave but the only person in the whole entire MTN that can help me refuses to call or email me. That’s just really pathetic.</p>