1 reviews | Active since Feb 2015
STILL WAITING!!!!
<p>I spoke to a consultant named Shanice Swartz on 9 December 2016 regarding insurance that I required on my mobile device and I expressed that same was urgent. </p> <p>She sent me the Application form, which I completed and sent back to her a few minutes later. </p> <p>On 13 December 2016, I sent a follow up email as no one had contacted me regarding my application. Still no one responded.</p> <p> I called the call centre on 19 December 2016 and I spoke to Rene, who said she would check my application and get back to me – she never did.</p> <p> I called the call centre on 20 December 2016 and I spoke to Erica, who said she would check my application and get back to me – she never did.</p> <p> </p> <p>Still waiting!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
