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DBD
Dean Bischoff-van Dyk

1 reviews | Active since Aug 2017

08 Aug 2018, 12:43

Still waiting!?

Soooo I was helped with my upgrade and was told the phone would be delivered to me on Monday...Monday I got a phone call from mtn saying that the phone will be delivered on Tuesday and it is now Wednesday and guess what....I am still waiting for my phone. This is getting ridiculous and I am not very happy at the moment. This is not on!!!!!! I want my phone! When will it be delivered? Alice my complaint has not been resolved!!

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Replies (2)
MTN South Africa
MTN South Africa's reply08 Aug 2018, 15:02
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

I have sent the request to Themba to follow up for your for the delivery of the device not done Monday, I have ask Themba to follow up where is the device and to give you a call for feedback.

Kind Regards,

Alice van der Merwe

Best regards,

DBD
Dean Bischoff-van Dyk's update08 Aug 2018, 16:40
Reviewer Update
I would appreciate it. All these apologies and everything still stays the same and the service just doesn't improve. I don't understand how a business can be managed this way? No compensation is ever made and no one ever takes responsibility or tries to put in any effort to make or see a change. After this experience I will definitely not recommend MTN SP to anyone I know. I always thought highly of you but sad to say this has changed too. To many Chiefs but not enough Indians. The disappointment in your company has changed my view completely. I do hope that in future your company will train staff better and treat customers with the decency they are supposed too. You are a disappointment.