JM
Jody M

1 reviews | Active since Mar 2010

29 Jan 2016, 11:02

Still waiting !!

Hi,<br> <br> I received a call from Nompumelelo last year who informed me that they would resolve the issue. To date nothing has been resolved. EMPTY N got any answers for me?<br> <br> Below is post from Nompumelelo<br> <br> Hello tigerzn,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.<br> <br> <br> Kindly note the matter has been referred to our vetting department for your urgent attention.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Jan 2016, 12:12
Official
Hello tigerzn,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. We have re-escalated this matter to the Credit Vetting department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
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