STILL WAITING
28th Jan I logged numerous calls with Mtn about my contract being cancelled and they never cancelled it, now charging me for the months they said it was cancelled. I logged it on hello peter aswell. Mtn responded Retentions will give me a call back. 1 WEEK LATER and still NO CALL not even after calling MTN and getting reference numbers twice reference numbers: ***62 335 462
Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly be advised that the contract expired 23-11-2017. As per the notes you have been informed by the agent to call in again after the contract expired. This was on the 6-11-2017, prepaid migration can only be done a day after the contract expired not before the time.
The account details reflected that you have called in only on the 25-1-2018 to go ahead with the cancellation.
There was further usage on the sim card.
The account balance is R 44.88.
There is no refund due.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred
Kindly be advised that the contract expired 23-11-2017. As per the notes you have been informed by the agent to call in again after the contract expired. This was on the 6-11-2017, prepaid migration can only be done a day after the contract expired not before the time.
The account details reflected that you have called in only on the 25-1-2018 to go ahead with the cancellation.
There was further usage on the sim card.
The account balance is R 44.88.
There is no refund due.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,