WM
Wendy M
1 reviews | Active since Sept 2012
03 Jan 2018, 10:47
Still waiting.......
This is the third review I am posting on Hello Peter about MTN’s very poor customer service.
I received a response from Mike Ramaboka from MTN on the 21st of December 2017 informing me that my ‘case’ was sent to Montrose Regional Management for immediate attention.
Let me re- cap my situation. I have been waiting for my new phone for 5 months now. My son has been waiting for his SIM card to be activated for over a month. We have the SIM card , all that is required is for it to be activated.
The MTN in the Cascades shopping centre in Pietermaritzburg has been most disappointing to put it mildly.
Please could Mike or any powers that be at MTN get back to me with an exact date my phone will be available and when my sons SIM card will be activated.
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MTN South Africa's replyOfficial
04 Jan 2018, 13:46Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that Mike has sent the request to the store for assistance, we have sent the request again this morning, they are busy to resolve your complaint.
We have tried to contact you for assistance with the sim card not active, no availability. Please visit the store for further assistance.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Jan 2018, 13:46
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that Mike has sent the request to the store for assistance, we have sent the request again this morning, they are busy to resolve your complaint.
We have tried to contact you for assistance with the sim card not active, no availability. Please visit the store for further assistance.
Kind Regards,
Alice van der Merwe
Best regards,