BDGB
Bronwyn De Gray Birch
1 reviews | Active since Oct 2013
18 Dec 2017, 17:24
Still waiting
This is the 3rd complaint about my WiFi, my night express is going off my day data and yes i do know what time night express is. I keep being told it's being investigated but nothing happens. Its like mtn does it on purpose to make more money out of there clients by forcing them to buy data. If this isnt resolved then I'm going to the ombudsman
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MTN South Africa's replyOfficial
21 Dec 2017, 07:33Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
For night time data plan to kick in you need to refresh your device at 12:01AM. The night express will then kick in.
Should this not assist then please dial *** for assistance.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Dec 2017, 07:33
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
For night time data plan to kick in you need to refresh your device at 12:01AM. The night express will then kick in.
Should this not assist then please dial *** for assistance.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,