BM
Bronwyn M
1 reviews | Active since Nov 2012
18 Oct 2017, 17:13
Still waiting
Still waiting for MTN to reply to my Facebook post. I am paying for a contract whereby the handset is out of stock LOL!!!!!! Not LOL. Problem is MTN will not contact me back? Please can someone advise where I can escalate this further? I have had bad service and bad attitude from call centre agents for over 1 year now.
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MTN South Africa's replyOfficial
20 Oct 2017, 12:12Thank you for your post
We apologize for any inconvenience incurred.
Kindly be advised that the upgrade was cancelled.
The subscription fee for the previous package R369.00 the current upgrade R428.99. The account will be credited for the deference in subscription fee for September and October. Credit will be for R59.99x 2.
The credit will reflect next week.
Kind Regard,
Alice van der Merwe
Best regards,
MTN South Africa's reply20 Oct 2017, 12:12
Official
Thank you for your post
We apologize for any inconvenience incurred.
Kindly be advised that the upgrade was cancelled.
The subscription fee for the previous package R369.00 the current upgrade R428.99. The account will be credited for the deference in subscription fee for September and October. Credit will be for R59.99x 2.
The credit will reflect next week.
Kind Regard,
Alice van der Merwe
Best regards,