KW
Karma W
1 reviews | Active since Dec 2011
23 Dec 2015, 10:14
STILL WAITING
It's all wonderful that customer service of MTN come back to me to say they will get the store manager of tygervalley MTN to come back to me on over charging me twice on my account but what worries me is that no one or nothing has happened ...no feedback no refund just an empty promise. ... I would love for MTN to actually solve this by refunding me the amount due as the sales team in tygervalley has openly admitted they made the error and never capped my account,....TWICE
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MTN South Africa's replyOfficial
31 Dec 2015, 09:00Hello kellyta,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that this was escalated to the store and we have not received a feedback as yet , I have re escalated this matter again today, also kindly contact the store as this needs to be resolved at the store level.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that this was escalated to the store and we have not received a feedback as yet , I have re escalated this matter again today, also kindly contact the store as this needs to be resolved at the store level.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply31 Dec 2015, 09:00
Official
Hello kellyta,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that this was escalated to the store and we have not received a feedback as yet , I have re escalated this matter again today, also kindly contact the store as this needs to be resolved at the store level.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that this was escalated to the store and we have not received a feedback as yet , I have re escalated this matter again today, also kindly contact the store as this needs to be resolved at the store level.
Kind Regards
Nompumelelo
REQ:***
Best regards,