rD
rosalind D
1 reviews | Active since Mar 2009
20 Oct 2015, 03:08
Still waiting
My previous 2 post still have not been addressed. I have received several \copy and paste"polite responses from customer service agents which contradict each other. I received a call from Ahmed who deals with HelloPeter posts who tried to resolve the issues. He offered me a substantial credit on my account if I upgraded rather than to go prepaid. <br> He promised to call me back with options but did not. <br> Is this really how MTN treats a customer of more than 15 years?"""
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MTN South Africa's replyOfficial
20 Oct 2015, 10:09Hello unhap2,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note that this morning we have tried contacting you on the number provided without any luck. Would you kindly provide us with the alternative number to contact you on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note that this morning we have tried contacting you on the number provided without any luck. Would you kindly provide us with the alternative number to contact you on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply20 Oct 2015, 10:09
Official
Hello unhap2,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note that this morning we have tried contacting you on the number provided without any luck. Would you kindly provide us with the alternative number to contact you on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note that this morning we have tried contacting you on the number provided without any luck. Would you kindly provide us with the alternative number to contact you on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best Regards
Nompumelelo
REQ:***
Best regards,