JP
Johan P
1 reviews | Active since May 2013
08 Sept 2015, 10:57
Still Waiting
I received a response from my previous complaint but have had no feedback since 21 August 2015 - my phone has now been suspended after I paid my subscription - I refuse to pay the over R600 that has been added to my account!! Your customer service sucks and I will get a pay as you go from another service provider rather than rol over and play dead!!! You have ****** my airtime and data!!!
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Replies (1)
MTN South Africa's replyOfficial
09 Sept 2015, 12:29Hello jopret,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you in this regard.
According to our records, our Data Validation Specialists have been in contact with you via email and telephonically.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you.
Regards,
Sivuyile
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you in this regard.
According to our records, our Data Validation Specialists have been in contact with you via email and telephonically.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you.
Regards,
Sivuyile
Best regards,
MTN South Africa's reply09 Sept 2015, 12:29
Official
Hello jopret,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you in this regard.
According to our records, our Data Validation Specialists have been in contact with you via email and telephonically.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you.
Regards,
Sivuyile
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you in this regard.
According to our records, our Data Validation Specialists have been in contact with you via email and telephonically.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you.
Regards,
Sivuyile
Best regards,