jM
jacques M
1 reviews | Active since Sept 2011
01 Jul 2015, 10:20
still waiting...
I wrote a complaint on the 10th of June. Got a reply on the 12th... I have still yet to hear from any one further. My account is still a complete ******** and I am still being told I owe money. I AM NOT PAYING UNTIL MY ACCOUNT IS RECTIFIED!! I have had enough now and I am honestly done with mtn, I wouldnt even recommend your services to my worst of enemies. I got myself a vodacom contract and have had nothing but smiles. The service you offer is absolutely pathetic! And I DONT CARE THAT YOUR STAFF ARE STRIKING! Sort this ******* out!! It is not your clients faultor mine, that there are problems with temporary staff!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 14:18Hello Jakes011,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line was re-activated and your account has been credited with R233.81 for invoices dated (20/03/2015 and 20/05/2015)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line was re-activated and your account has been credited with R233.81 for invoices dated (20/03/2015 and 20/05/2015)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 14:18
Official
Hello Jakes011,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line was re-activated and your account has been credited with R233.81 for invoices dated (20/03/2015 and 20/05/2015)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line was re-activated and your account has been credited with R233.81 for invoices dated (20/03/2015 and 20/05/2015)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,