jN
jayde N

1 reviews | Active since Oct 2013

10 Feb 2015, 09:36

STILL WAITING

Payment has been done, after a month my claim was approved. <br> I did the payment same day I had feedback! <br> <br> HOW LONG IS THIS GOING TO TAKE? the phone was insured for the amount of R15000, <br> I explained the urgency, I asked for a new phone unless mine will be delivered in the next two days?? <br> I cannot wait any longer, <br> <br> YOUR PREVIOUS REPORT SAYS HOPE MY FAITH IS RENEWED IN YOU?? <br> HOW>?? <br> WITH LAID BACK, PATHETIC CUSTOMER SERVICE/?<br> <br> AWAITING MY PHONE OR ANY CUSTOMER SERVICE<br> ANY AT ALL WOULD BE GREAT

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2015, 09:46
Official
Hello J Nunes,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

regards
Thabelo
REQ:***

Best regards,