BB
Bryan B
1 reviews | Active since Jun 2012
12 Jan 2016, 08:58
Still wait after 2 submissions for a claim
Massive customers clearly don't warranty services. <br> Submitted twice since 20 Dec Andrews calling everyday but no one clearly works at MTN. <br> Very useless crowd. Moving services asap<br> *** never gets answered <br> RefRe: Urgent Enquiry - Insurance claim [#***0]
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Jan 2016, 14:40Hello BryanBa,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Insurance Department and requested them to locate the claim linked to reference number ***.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Insurance Department and requested them to locate the claim linked to reference number ***.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 Jan 2016, 14:40
Official
Hello BryanBa,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Insurance Department and requested them to locate the claim linked to reference number ***.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Insurance Department and requested them to locate the claim linked to reference number ***.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***