Still Unresolved

In August 2015, my number (and my daughter's) was accidentally disconnected when I cancelled my late mother's contract.<br> <br> I expected MTN to check their records and ensure that exact the same profile would be app**** to reinstated accounts, but NO, maybe that was too much to ask. Our contracts currently reflect that we're on a cash basis and I also believe that we're not being billed at the appropriate tariffs and that the correct discounts are not being app****. I've had to pay an incorrect account just to ensure that we won't be disconnected. <br> We're both getting sms's to say that we can upgrade. Well, at this stage it seems like the only way we'll be able to fix our account would be to upgrade...really? Can it possible be THAT difficult? I keep going into MTN at Mutualpark, but they're unable to resolve my issues.<br> <br> Also, at the time of being disconnected, both my daughter and I had minutes/data/sms credits which we certainly expect to be credited for, but it seems this is being ignored. I would like to know how we will be compensated for the huge inconvenience.<br>