BW
Barry W

1 reviews | Active since Jul 2015

01 Aug 2015, 08:31

Still unresolved

Thank you so far, Req *** on number *** is now on prepaid but i have received no indication as to when and how the money that was incorrectly deducted for three months after i cancelled this contract will be refunded.<br> I have also still not received any feedback on *** req *** and *** req *** . I require urgent attension to this and instruction as to when this overcharging will be corrected. I will be handing this matter over to my lawyers and refuse to pay anymore extra charges until this is resolved<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Aug 2015, 11:16
Official
Hello BarryWolmarans,

We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.

We have now perused your account and see that the number ending with 3731 has been cancelled and your account has been credited with R300.00 incl. VAT. The credit was allocated to the account on the 3rd of August 2015.

Regards
Tim
MTN Complaints Management Team: REQ:***