Still Unhappy

This is a follow up review. A day after my first review on the 13th I was contacted by a lady from MTN who said there was apparently no coverage in my area and that is why my router was not working. I informed her that 2 salesman had checked and both said there was coverage but that I would just be happy if they would collect the router and cancel the contract. She said DSV couriers would be in contact with me to arrange the collection. I also asked for a reference number which she said would be smsed to me. To date: No call from DSV or and sms with a reference number.