AP
Adrie P
1 reviews | Active since Jun 2012
23 Jun 2015, 15:23
Still unable to change my account details
After trying in vain to amend my account details several times, through the call centre and in store- my details are still incorrect. Are there any capable people working at MTN who can offer decent service- worst service I have ever received. <br>
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 12:16Hello adrie86,
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that we've updated your details as per our discussion on the phone earlier. This will be reflected on the next billing for July 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that we've updated your details as per our discussion on the phone earlier. This will be reflected on the next billing for July 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Jun 2015, 12:16
Official
Hello adrie86,
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that we've updated your details as per our discussion on the phone earlier. This will be reflected on the next billing for July 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that we've updated your details as per our discussion on the phone earlier. This will be reflected on the next billing for July 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***