1 reviews | Active since Jun 2017

07 Nov 2017, 11:09

STILL trying to cancel a contract

MTN,

Please note i posted the below review on the 24th October, we are still awaiting someone to assist in this regard, no one has come back to us and my husband has once again been asked to call 809 from his mtn number after he followed up agaon on email, well he cant, as he is in New Zealand, he never got roaming on the number, so he is stuck! Can someone please assist in sorting this out now?????? Or should he just stop paying for something that he is not using and it all intents and purposes finished anyway?

My husband is trying to cancel his MTN contract, in actual fact i think its a month to month contract now, he was given a reference number and has had no feedback since, he has emailed and his mail keeps being forwarded to different departments, but no one has bothered to respond to him to let him know what is happening. Please note he is also currently living in New Zealand, which means he is unable to telephoncially try and sort this out as he does not have millions of rands available to be placed on hold constantly. His reference is: ********** 4

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Replies (1)
's update08 Nov 2017, 12:10
Reviewer Update
Hi Kabelo, Thank you for coming back to me and resolving this matter. Regards Leanne