Still taking money after contract is cancelled
I recently wanted to cancel my cell phone contract. I went in the store and no one could help me saying I should phone 808. Phoned the number waiting for like 30 mins for someone to answer. Finally got answer and they said I need to phone on a particular day. Did that and again waited and they said it was cancelled and the last debit order is on January. But February they still debited my account. Now need to try and cancel transaction plus phone again. Very frustrating
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Replies (1)'s updateReviewer Update
02 Feb 2018, 15:04Hi Tshepo
Thank you for the reply. I still question the why you need to deduct two amounts in one month. I cannot understand why the contracts runs this. Even if it is the case the fact that MTN told me in December that January 3rd would be my last debit order and then change two take twice is totally unacceptable. I budget very tightly as I am getting married soon and having R700 off my account that is not budgeted for is very difficult. The is also the second time I am having trouble with cancelling contracts with MTN. I think your system is poor and I would never want to open an account with you again because you do not know how to handle customers.
's update02 Feb 2018, 15:04
Reviewer Update
Hi Tshepo
Thank you for the reply. I still question the why you need to deduct two amounts in one month. I cannot understand why the contracts runs this. Even if it is the case the fact that MTN told me in December that January 3rd would be my last debit order and then change two take twice is totally unacceptable. I budget very tightly as I am getting married soon and having R700 off my account that is not budgeted for is very difficult. The is also the second time I am having trouble with cancelling contracts with MTN. I think your system is poor and I would never want to open an account with you again because you do not know how to handle customers.