Still *****ing my monies

And now my contract that was cancelled in November 2016 is on over R 10 000. WOW WOW WOW MTN and you call youselfs the best.

And again today another sms from SSDA that I need to settle my account. How can I settle an account that has been closed since 2016, keep on incurring costs and no one can proof to me the data used on a capped contract. I WILL NOT PAY AN ACCOUNT UNTIL I HAVE THE PROOF I HAVE BEEN ASKING FOR FOR 2 YEARS NOW. SERIOUSLY MTN. SORT YOURSELF OUT

And today, 3 years down the line you are threatening me with new debt collectors. Seriously MTN please resolve my query. I am willing to start paying if i can get the correct amount out of you and some banking details. CAN ANYONE PLEASE RESPOND TO MY EMAILS ---------- Forwarded message --------- From: Wanda Groenewald ********** Date: Fri, 08 Mar 2019, 09:59 Subject: Fwd: Fwd: Still *****ing my monies / Hello Peter [# ********** 2] [#50175] To: wanda.groenewald ********** ---------- Forwarded message --------- From: Wanda Groenewald ********** Date: Fri, 08 Mar 2019, 09:52 Subject: Fwd: Fwd: Still *****ing my monies / Hello Peter [# ********** 2] [#50175] To: ********** LISTEN AND LISTEN CAREFULLY. I AM TIRED OF YOUR THREATS OF BEING HANDED OVER. THIS QUERY HAS BEEN GOING ON FOR 3 YEARS AND FORN3 YEARS YOU KEEP HANDING ME OVER AND YOU CAN NOT GET IT SORTED. IF SOMEONE DOES NOT SORT OUT MY QUERY NOW ALL HELL WILL BREAK LOOSE. YOU NEED MONEY FROM ME, I WILL PAY ONCE YOU CAN SORT OUT THE AMOUNT PAYABLE AS YOU DID NOT FOLLOW CANCELLATION INSTRUCTION AND CANNOT RESOLVE MY QUERY ON UNAUTHORISED USAGE ON MY ACCOUNT. SEE ALL EMAILS ATTACHED AS WELL AS A.SCREEN SHOT. 3 YEARS I HAVE BEEN ASKING. YOUR STAFF TURNAROUND IS SO QUICK, WHEN SOMEONE EVENTUALLY ANSWERS MY MAILS AND WE START GETTING DIRECTION THEY LEAVE. FOR MONTHS AND YEARS I HAVE EMAILED AND FOLLOW UP AND ALL I GET IS A STANDARD COMPUTER GENERATED ANSWER. REALLY ENOUGH IS NOW ENOUGH. ---------- Forwarded message --------- From: Wanda Groenewald ********** Date: Tue, 19 Feb 2019, 12:38 Subject: Fwd: Fwd: Still *****ing my monies / Hello Peter [# ********** 2] [#50175] To: wanda.groenewald ********** ---------- Forwarded message --------- From: Wanda Groenewald ********** Date: Tue, 19 Feb 2019, 12:37 Subject: Re: Fwd: Still *****ing my monies / Hello Peter [# ********** 2] [#50175] To: ********** IS ANYONE GOING TO ANSWER ME. YOU IGNORE ME AND I IGNORE YOUR DEBT COLLECTOR. LIKE 4 LIKE. On Thu, 31 Jan 2019, 15:15 Legal Action Department, ********** wrote: Dear Valued Customer Thank you for submitting your query through this medium of correspondence. Please note that this is an automated response. If not already done, kindly provide us with your ID number, cell number and/or MTN account number to ensure a speedy resolution. Your reference number for this query is 50175. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 24-48 hours (working days). Kind Regards, MTNSP Legal Action Department MTN Service Provider ________________________________________ STILL NO FINALISATION ON THIS OUTSTANDING MATTER???? REALLY On Mon, 10 Dec 2018, 14:03 Wanda Groenewald, ********** wrote: IS ANYONE GOING TO ASSIST ME WITH MY QUERY???? On Tue, 06 Nov 2018, 08:43 Wanda Groenewald, ********** wrote: Good day I still await feedback from you to get this query resolved. I need the correct amount upto end 2016 when cancellation instruction was given, the account no to start paying the amount and a reference no to be used. I would like this to be resolved and to be rid of your company from my life!!! Thanks On Thu, 20 Sep 2018, 15:22 Wanda Groenewald, ********** wrote: Thanks but I dont agree as I requesred those reports and was only given the one dated 16/06/2016 - 16/07/2017. Also on 2 occassions (that I could find) I received notifications that my data was depleted and then the 3g was not used till the next month. Also in Sept 2016 yiu advised me there was a billing error and from there no update was ever received. Please can you confirm when this contract was cancelled if done as now all of a sudden the bill is over R 10000. I have also escalated my query via Resolver and have stated my case there. On Thu, 20 Sep 2018, 15:02 Legal Action Department, ********** wrote: Y'ello! Thank you for your email. Please see below is our billing departments feedback. Feedback was given today. Kindly be advised that we received the report from our Billing Department that your complaint regarding the data charges for both your numbers was investigated and the charges were deemed valid, below is the response that was sent to your after the charges were investigated, there was no ***** committed against you. Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 2 --Original Message-- From: ********** Date: 2018/09/12 3:37:45 PM To: ********** Subject: Re: Fwd: Still *****ing my monies / Hello Peter [# ********** 2] ANY NEWS!!!! I WILL NOT CALL YOUR DEBT COLLECTOR UNTILL YOU CAN GIVE ME THE ANSWERS I HAVE BEEN ASKING FOR FOR ALMOST 2 YEARS. SERIOUSLY!!!!! On Mon, 27 Aug 2018, 15:53 Legal Action Department, ********** wrote: Dear Valued Customer Thank you for submitting your query through this medium of correspondence. Please note that this is an automated response. If not already done, kindly provide us with your ID number, cell number and/or MTN account number to ensure a speedy resolution. . Your reference number for this query is ********** 2 . Please keep the reference number so we can assist with tracking your query. We will respond to your query within 24-48 hours (working days). Kind Regards, MTNSP Legal Action Department MTN Service Provider ----- Wanda Groenewald Wrote ----- Good day Legal, Please assist with the below complaint, ticket was logged without the customer's details. SR no # 1- ********** 3046 ID number # ********** 145080 Kind Regards, Prudence Ntuli Customer Services MTN SA Reference Number: ********** 3 --Original Message-- From: ********** Date: 2018/08/27 8:03:19 AM To: ********** Subject: Re: Fwd: Still *****ing my monies / Hello Peter [# ********** 3] STILL NO RESPONSE FROM MTN AND NOW A CONTRACT THAT WAS CANCELLED IS NOW ON OVER R 10 000. CAN SOMEONE AT MTN PLEASE REPLY TO ALL MY EMAILS AND GET MY ACCOUNT SORTED. I HAVE AN APPOINTMENT FOR NEXT WEEK WITH MY ATTORNEY TO SORT OUT YOUR ****. I HAVE NOW HAD ENOUGH!!!!!! On Mon, 13 Aug 2018, 12:37 Customer Care, ********** wrote: Good day Wanda, Thank you for emailing Customer Care. Kindly be advised that this query has been escalated to the Legal Department and they will contact you for feedback. Your reference number: 1- ********** 3046. Kind Regards, Thembisile Sithole Customer Services MTN SA Reference Number: ********** 3 --Original Message-- From: ********** Date: 2018/08/13 10:12:33 AM To: ********** Subject: Fwd: Still *****ing my monies / Hello Peter CAN SOMEONE IN MTN PLEASE ATTEND TO.THESE VARIOUS EMAILS. I AM TIRED OF YOUR DEBT COLLECTORS PHONING ME DUE TO YOUR IMCOMPETENCE. THIS HAS BEEN AN ISSUE SINCE 2016 AN NO ONE CAN SORT IT OUT ---------- Forwarded message --------- From: Wanda Groenewald ********** Date: Mon, 16 Jul 2018, 18:08 Subject: Re: Still *****ing my monies / Hello Peter To: Willem Jnr Loots [ MTN South Africa ] ********** Good day Mr Loots October 2017 I emailed you regarding my query on an account. Nothing was ever communicated from younor your company. Now I get harrased by SSDA regarding this account. If you at MTN cannot resolve this and I get another call and get harrased I will get my attorney to sort you out. I am tired of *********** MTN and their so called debt collectors. I expect an urgent response from you by close of business wednesday or you will hear from my attorney. On Mon, 02 Oct 2017, 09:19 Wanda Groenewald, ********** wrote: Good day Willem, Thank you for getting back to me. Attached is all correspondence. You will note the replies from MTN is all standard replies generated by your system. There are very few where an actual person responded. Please note you need to deal with me via email as I work in Insurance and we are very busy. My ID is ********** 145080 I await your feedback. Regards On Mon, Oct 2, 2017 at 8:41 AM, Willem Jnr Loots [ MTN South Africa ] ********** wrote: Dear Wanda, Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry. Will you be able to forward me all the correspondence you have between yourself and MTN accompanied with your ID number so I can review this matter and find a suitable outcome regarding the current situation. Looking forward to hearing from you. Kind Regards, Willem Jnr Loots Complaints Analyst ********** Still *****ing my monies Today i received an sms that i was handed over to SAYA. now MTN i hope you can tell them how helpfull you were the past year to sort out my account. See my email "Good day I received an sms today about my MTN account. LET ME TELL YOU ABOUT THIS: I had two contracts for 3g with the pathetic MTN. My monthly subscription was just over a R 190 per month. All of a sudden there were usage on my 3g of firslty R 700, then R 4500 and then over R 7600 month. In November 2016 I stopped the debit order and requested assistance on this account. Never heard anything. End November 2016 I instructed MTN to cancel the contract and to assist in sorting out this account. See all emails attached. You can see from there i just never left it. i had an issue with my account and they never worried to assist. So this account according to my knowledge was just over R 7000 and i kept on asking for assitance with my account. NOW YOU TELL ME I OWE THEM R 9336.17. WHERE DO YOU GET THIS AMOUNT???? This is over R 1700 additional after a contract has been cancelled. also i was never ever offered an upgrade, received any correspondence on account etc. I have asked them on numerous occasions to sent me proof that i have used this much in data with no feedback. how is it possible for people who are not home during the day and there is no one home during the day to use so much data??? I WILL NOT PAY UNTIL I HAVE THE REPORTS SHOWING THE AMOUNT OF DATA USED. Also the one 3g was blocked at just over R 200 so how can it then still incure data usage. SOMEONE HAS BEEN USING MY DATA AND MTN IS NOT WILLING TO ASSIST. A CONTRACT THAT IS JUST OVER R 169 PER MONTH, ANOTHER BLOCKED ON JUST OF R 200 BUT A BILL OF WHAT WAS LAST WAS R 7000 NOW SUDDENLY IS R 9336.17. I WANT ALL STATEMENTS AND PRINTOUTS OF DATA USAGE AND WILL THEN TAKE IT FROM THERE. If you check Hallo Peter you will see there was a complaint logged there as you cannot get through on their phones and no assistance via customer care. MTN IS PROBABLY THE MOST PATHETIC COMPANY I HAVE EVER DEALT WITH. INCOMPETENCE IN THE FIRST DEGREE. See below response from them on my Hello Peter complaint - This was all i ever received from them "*****ING MY MONEY I have a 3G contract with MTN. I have been with them for the past 3 years. Every month my debit order is R 190. Three months ago they deducted over R 700. Last month they tried taking R 4591.60 and I managed to reverse it. This month they took R 7635.56. How is it possible if I did not touch the 3 g for the month of October that they can debit me for so much???? I have asked for my money back as none of my debit orders are going to go off. Lets see what they come up with. If I do not get a response today the ombudsman will hear from me. I am tired of them *****ing my money. Last month on the second day they already advised me that I am on out of bundle rate. I was not even using the internet at that time. Halfway through the month I used my other 3g which they then capped on R 261 so please explain how these debit orders are being generated at such huge amounts. I WILL NEVER TAKE A CONTRACT WITH THESE *****S AGAIN Official business reply Thank you for your post We sincerely apologize for any inconvenience you may have experienced with our service. Please be advised that on the invoices dated 2016-07-16 to 2016-08-16 mobile number 081****279 there was extra data usage for R620.73 & R4,401.60 (including vat) respectively and on the invoice dated 2016-09-16 mobile number 081****865 there was also extra data usage for R2,842.56 (including vat). We have logged a billing query for investigation on the invoices dated 2016-07-16, 2016-08-16 and 2016-09-16, reference number: ********** . Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Kind Regards Siphumezo REQ: ********** " What i don't understand is how can one number incure data usage of R 620.73 & R 4401.60 and on the other number R 2842.56 even if one of these numbers were capped??? I await your urgent feedback. THIS IS SERIOUSLY FRUSTRATING