MW
Meagan W
1 reviews | Active since Jul 2011
29 Aug 2019, 19:38
Still ripping me off, 3 months later
I did a review a few months ago. Can you believe that 3 months later MTN is still debiting my account for the incorrect amount. How ****ing pathetic can a company be... I have mailed so many times, you can never get through to anyone who can help you. I am correct in my belief that MTN is intentionally ripping people off. I will known to any and everyone I know.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
02 Sept 2019, 09:40Good day Meagan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply02 Sept 2019, 09:40
Official
Good day Meagan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
02 Sept 2019, 10:16Good day Meagan
Thank you for your post.
Our records show that you were on a month to month contract and you did an upgrade on 10/07/2019. Your July invoice closed on 11/08/2019 hence you were charged the full contract fee because there were no discounts applicable. Your current unbilled invoice shows your Monthly Service fee discount and that will reflect on your next invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
Our records show that you were on a month to month contract and you did an upgrade on 10/07/2019. Your July invoice closed on 11/08/2019 hence you were charged the full contract fee because there were no discounts applicable. Your current unbilled invoice shows your Monthly Service fee discount and that will reflect on your next invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply02 Sept 2019, 10:16
Official
Good day Meagan
Thank you for your post.
Our records show that you were on a month to month contract and you did an upgrade on 10/07/2019. Your July invoice closed on 11/08/2019 hence you were charged the full contract fee because there were no discounts applicable. Your current unbilled invoice shows your Monthly Service fee discount and that will reflect on your next invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
Our records show that you were on a month to month contract and you did an upgrade on 10/07/2019. Your July invoice closed on 11/08/2019 hence you were charged the full contract fee because there were no discounts applicable. Your current unbilled invoice shows your Monthly Service fee discount and that will reflect on your next invoice.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team