AN
Amie N
1 reviews | Active since Nov 2012
08 Jun 2019, 12:14
Still receiving mtn marketing information
First, what the call centre staff say cannot be trusted.
Today is the third time I called in regarding receiving mtn promotional messages.
I do not under any circumstances want to receive any marketing or promotional information from mtn or its partners.
Just to be sure clear, never ever!
This applies to all my contracts with mtn.
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jun 2019, 11:06Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
To cancel promotional messages on our network kindly follow the below instractions on your phone(s):
If Prepaid Customer
1. Dial *135#
2. Then select option ‘pre-paid service’
3. Then selects 6 ‘Change Consent Settings’
If Post-paid Customer
1. Dial *135#
2. Then select option ‘MTN Contract service’
3. Then selects 3 ‘Change Consent Settings’
Alternatively, you may donwload the MyMTN app from the APP store and follow the below instructions:
The options for Consent have been designed in the MTN My App.
From you home screen on the App:
1. Click on Manage
2. Manage Consent screen comes up
3. Toggle the on/off buttons to turn off consents
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
To cancel promotional messages on our network kindly follow the below instractions on your phone(s):
If Prepaid Customer
1. Dial *135#
2. Then select option ‘pre-paid service’
3. Then selects 6 ‘Change Consent Settings’
If Post-paid Customer
1. Dial *135#
2. Then select option ‘MTN Contract service’
3. Then selects 3 ‘Change Consent Settings’
Alternatively, you may donwload the MyMTN app from the APP store and follow the below instructions:
The options for Consent have been designed in the MTN My App.
From you home screen on the App:
1. Click on Manage
2. Manage Consent screen comes up
3. Toggle the on/off buttons to turn off consents
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply10 Jun 2019, 11:06
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
To cancel promotional messages on our network kindly follow the below instractions on your phone(s):
If Prepaid Customer
1. Dial *135#
2. Then select option ‘pre-paid service’
3. Then selects 6 ‘Change Consent Settings’
If Post-paid Customer
1. Dial *135#
2. Then select option ‘MTN Contract service’
3. Then selects 3 ‘Change Consent Settings’
Alternatively, you may donwload the MyMTN app from the APP store and follow the below instructions:
The options for Consent have been designed in the MTN My App.
From you home screen on the App:
1. Click on Manage
2. Manage Consent screen comes up
3. Toggle the on/off buttons to turn off consents
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
To cancel promotional messages on our network kindly follow the below instractions on your phone(s):
If Prepaid Customer
1. Dial *135#
2. Then select option ‘pre-paid service’
3. Then selects 6 ‘Change Consent Settings’
If Post-paid Customer
1. Dial *135#
2. Then select option ‘MTN Contract service’
3. Then selects 3 ‘Change Consent Settings’
Alternatively, you may donwload the MyMTN app from the APP store and follow the below instructions:
The options for Consent have been designed in the MTN My App.
From you home screen on the App:
1. Click on Manage
2. Manage Consent screen comes up
3. Toggle the on/off buttons to turn off consents
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman Complaints Management team