JvdM
Jacques van der Merwe
1 reviews | Active since Jun 2013
27 Feb 2015, 18:58
Still received no feedback on complaint re upgrade
More than a week have lapsed since MTN indicated they will give attention to my upgrade. According to Nashua Mobile their system have been updated already in last year that I'm due 'ELIGIBLE' for an upgrade. According to Nashua Mobile the problem is with MTN and they do not want to take ownership or assist with the problem. Not sure if I want to continue doing business with such a company (MTN) where customer service is definitely not one of their priorities...
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MTN South Africa's replyOfficial
03 Mar 2015, 07:52Hello jacques.vdmerwe,
We do apologize for the delayed response and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've had a look at your account and see that your expiry date is the 29th of December 2016. This would then confirm that the upgrade was done in 2014.
We have requested an update on the previous escalation done and we will touch base with you on the matter.
We've contacted the Nashua Mobile Helpdesk that is assisting us with all outstanding issues prior to the migration over to us (MTN). We've requested them to provide us with proof of the upgrade being cancelled on their system and that the device was returned.
Kindly can we also request that you send us the e-mail from Nashua Mobile confirming that they have indeed reversed the upgrade to *** so that we can investigate the matter thoroughly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've had a look at your account and see that your expiry date is the 29th of December 2016. This would then confirm that the upgrade was done in 2014.
We have requested an update on the previous escalation done and we will touch base with you on the matter.
We've contacted the Nashua Mobile Helpdesk that is assisting us with all outstanding issues prior to the migration over to us (MTN). We've requested them to provide us with proof of the upgrade being cancelled on their system and that the device was returned.
Kindly can we also request that you send us the e-mail from Nashua Mobile confirming that they have indeed reversed the upgrade to *** so that we can investigate the matter thoroughly.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Mar 2015, 07:52
Official
Hello jacques.vdmerwe,
We do apologize for the delayed response and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've had a look at your account and see that your expiry date is the 29th of December 2016. This would then confirm that the upgrade was done in 2014.
We have requested an update on the previous escalation done and we will touch base with you on the matter.
We've contacted the Nashua Mobile Helpdesk that is assisting us with all outstanding issues prior to the migration over to us (MTN). We've requested them to provide us with proof of the upgrade being cancelled on their system and that the device was returned.
Kindly can we also request that you send us the e-mail from Nashua Mobile confirming that they have indeed reversed the upgrade to *** so that we can investigate the matter thoroughly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've had a look at your account and see that your expiry date is the 29th of December 2016. This would then confirm that the upgrade was done in 2014.
We have requested an update on the previous escalation done and we will touch base with you on the matter.
We've contacted the Nashua Mobile Helpdesk that is assisting us with all outstanding issues prior to the migration over to us (MTN). We've requested them to provide us with proof of the upgrade being cancelled on their system and that the device was returned.
Kindly can we also request that you send us the e-mail from Nashua Mobile confirming that they have indeed reversed the upgrade to *** so that we can investigate the matter thoroughly.
Regards
Tim
MTN Complaints Management Team: REQ:***