STILL, PERMANENTLY UNABLE TO PROVIDE A SERVICE

I have damaged my cellphone and have been relentlessly trying to submit a claim to have it repaired. It is like da ja vu - a similar incident happened last year and it took forever to resolve. <br> <br> On 05 April 2016 I reported damage to my phone to the MTN service centre. On 06/04/2016 I decided to take leave from work and to visit a in service centre - Mall at Red and submitted the claim there -as the email response time is 8days. On 13/04/2016 I followed up with Mall At Red's MTN and they indicated they cannot assist and I should go directly to MTN. They indicated that the service manager Rauol would contact me today (14/04/2016) - yet nothing happened. The MTN customer care line has been out of order for the past 12months with no one to answer and you cannot select options or be transferred to an operator. Meanwhile I have been inconvenienced for almost 2 weeks. As such I am now trying to find get a buy-out quote to move to a different service provider but the customer care lines are not working. This is like being trapped in hell with no option to escape. Well done MTN. I am only still a customer because you are too inefficient to provide me with what I need to leave