MK
Marizaane K
1 reviews | Active since May 2011
25 Jun 2015, 09:48
Still paying for a cancelled MTN line
I've cancelled my MTN line ***) in January and received confirmation that the line would be cancelled effective 2015-02-28. I checked my statements and I'm still paying for a cancelled line! <br> Absolutely disgusting, this means that when you cancel something and you received confirmation you still have to police the service provider to make sure they actually cancel the line! So MTN owes me 4 months line rental!!!
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Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 10:06Hello marizaane,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward. When the contract has been cancelled we will log a Billing query to reverse the payments.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward. When the contract has been cancelled we will log a Billing query to reverse the payments.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply30 Jun 2015, 10:06
Official
Hello marizaane,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward. When the contract has been cancelled we will log a Billing query to reverse the payments.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward. When the contract has been cancelled we will log a Billing query to reverse the payments.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***