1 reviews | Active since Dec 2013
still paying a cancelled contract!!!!
In December I emailed MTN and told them that I wanted to cancel my contract as I do not live in South Africa anymore. I then received an email stating that my contract would be cancelled and that my South African number would be put on a pay as you go, as my contract was ending at this time anyway. For the month of January and this month of February my account in south Africa has been debited against my will. If I am told that my contract will be cancelled I expect that my bank account would not be debited especially because my bank account is Now not being used and I am now in debt in south Africa!!!!! I expect to have that money put back into my account or I will file charges of theft with the police. MTN you are *****ing my money and taking advantage of me, this also goes against the consumer protection act 2008.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request to cancellations for them to cancel your contract urgently. The debits for January and February were rejected by your bank (So we did not get any money from you).
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request to cancellations for them to cancel your contract urgently. The debits for January and February were rejected by your bank (So we did not get any money from you).
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
