Still on the incorrect package!
<p>I had renewed my contract last year and requested that it should be changed to a Top-Up contract and was advided that it will be migrated to a MTN AnyTime TopUp 350 however it's not the case.</p> <p> </p> <p>I have been sent from pillar to post when I enquired with customer service and Mtn Direct.</p> <p> </p> <p>I want my line migrated!</p> <p> </p> <p> </p>
Good day Mxolisi,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly please note that in order for us to log a billing query you will need to send us a copy of the subscriber agreement that was issued to you upon upgrade. This can be sent to the below email address and we will assist further.
Please provide a brief description of your query in the content of the email.
Thank you once more for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Mxolisi,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly please note that in order for us to log a billing query you will need to send us a copy of the subscriber agreement that was issued to you upon upgrade. This can be sent to the below email address and we will assist further.
Please provide a brief description of your query in the content of the email.
Thank you once more for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day,
Please note that the renewal was done over the phone.
I do not have the copy of upgrade as i had stated that the line was renewed with MTN Direct.
Regards,
Mxolisi
Good day,
Please note that the renewal was done over the phone.
I do not have the copy of upgrade as i had stated that the line was renewed with MTN Direct.
Regards,
Mxolisi