EM
Etta M
1 reviews | Active since Jul 2011
09 Feb 2015, 09:12
Still now answer from MTN
I wrote a complaint about MTN on 3/2/2015 and I haven't received any feedback or even a phone call from them. How pathetic is that? MTN you can really upgrade your customer service to be more efficient!!!!!!
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MTN South Africa's replyOfficial
21 Feb 2015, 11:02Hello justme999,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that your query for your previous post was attended too by Ebberdene per REQ:***.
Kindly note that your line expire on the 9th of April and the 11th of May 2015 and as previously advised. Should you wish to migrate to prepaid you need to contact our customercare line on 808 a day after the contract has expired for each line and finish all the airtime accumulated as these will be depleted upon migration as the airtime provisoned for the contract is only valid for the duration of the period of the contract per the Business Rules.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that your query for your previous post was attended too by Ebberdene per REQ:***.
Kindly note that your line expire on the 9th of April and the 11th of May 2015 and as previously advised. Should you wish to migrate to prepaid you need to contact our customercare line on 808 a day after the contract has expired for each line and finish all the airtime accumulated as these will be depleted upon migration as the airtime provisoned for the contract is only valid for the duration of the period of the contract per the Business Rules.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply21 Feb 2015, 11:02
Official
Hello justme999,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that your query for your previous post was attended too by Ebberdene per REQ:***.
Kindly note that your line expire on the 9th of April and the 11th of May 2015 and as previously advised. Should you wish to migrate to prepaid you need to contact our customercare line on 808 a day after the contract has expired for each line and finish all the airtime accumulated as these will be depleted upon migration as the airtime provisoned for the contract is only valid for the duration of the period of the contract per the Business Rules.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that your query for your previous post was attended too by Ebberdene per REQ:***.
Kindly note that your line expire on the 9th of April and the 11th of May 2015 and as previously advised. Should you wish to migrate to prepaid you need to contact our customercare line on 808 a day after the contract has expired for each line and finish all the airtime accumulated as these will be depleted upon migration as the airtime provisoned for the contract is only valid for the duration of the period of the contract per the Business Rules.
Regards,
Nomonde.
REQ:***
Best regards,